Order was here within a half hour, hot and good!
Was able to revise order by deleting item, after order was submitted and payed for, but hit a snag when paid again for revised order. Panda East told me first I had one (correct) order but then called me back to say there were two orders (apparently BM calls in the order to then), and they were already prepared and I had to buy it. I responded that I had just paid for the order(s( and that is why I was calling. I was due to pick up in half an hour and I thought food was prepared fresh. I threatened to cancel both items and not eat at their restaurant in the future. I hung up and he called back, amenable now, and told me to call Beyond Menu - they were great and cancelled the first order. Phone number not on line, only email; found phone number on confirmation email. App needs customer better autonomy.
Food fine. Service from the restaurant: the person who first answered the phone five minutes after I ordered online said no, the order hadn't come through, and gave me no confidence they were on top of it -- no suggestion that they would call me, or that I could call back in x minutes simply because it usually took a few to come through. Just basically shrugged and hung up. I then called ten minutes after that and different person assured me in process and offered my phone number as reference. It's important to train restaurant phone answerers to have a clue, but that's nothing new in Western MA:-(
Asked for brown sauce and it didn't happen
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