Panda East had technical difficulties taking orders from this app. I wasn’t the only one who had trouble. The restaurant did not see the order and it took 1 hour (of in person waiting) to get order.
Took an hour to del almost down street
Driver went above and beyond to bring me my food!
I asked for substitute of egg roll for boneless spareribs and didn't get it
Quick and tasty food
God damn this was good!!!
Fantastic. Perfect cuisine!
Food was ok but some arrived cold.
Awesome as always
Order was here within a half hour, hot and good!
Was able to revise order by deleting item, after order was submitted and payed for, but hit a snag when paid again for revised order. Panda East told me first I had one (correct) order but then called me back to say there were two orders (apparently BM calls in the order to then), and they were already prepared and I had to buy it. I responded that I had just paid for the order(s( and that is why I was calling. I was due to pick up in half an hour and I thought food was prepared fresh. I threatened to cancel both items and not eat at their restaurant in the future. I hung up and he called back, amenable now, and told me to call Beyond Menu - they were great and cancelled the first order. Phone number not on line, only email; found phone number on confirmation email. App needs customer better autonomy.
Food fine. Service from the restaurant: the person who first answered the phone five minutes after I ordered online said no, the order hadn't come through, and gave me no confidence they were on top of it -- no suggestion that they would call me, or that I could call back in x minutes simply because it usually took a few to come through. Just basically shrugged and hung up. I then called ten minutes after that and different person assured me in process and offered my phone number as reference. It's important to train restaurant phone answerers to have a clue, but that's nothing new in Western MA:-(
Asked for brown sauce and it didn't happen
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103 N. Pleasant Street, Amherst, MA 01002
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